Emergency Call Handlers – Scottish Ambulance Service

Emergency Call Handler – West ACC

£20,700 – £22,594 a year

Scottish Ambulance Service are now recruiting relief Emergency Call Handlers to work within their West Control Centre, Cardonald.

If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?

Emergency Call Handlers are critical in allowing the Scottish Ambulance Service to provide life-saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews en route to the emergency, also dealing with Police and other emergency services.

The Person

Applicants must be able to type at a minimum of 35 wpm with accuracy and demonstrate the ability to work effectively under pressure and with minimal supervision.

You will also need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.

Ideally you will have experience in working with the public either in a healthcare setting, a contact centre environment or on a face to face basis.

The Scottish Ambulance Service reserves the right to close this advert early if applicant numbers are significant.

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